ADEI Continuing Education Programs for the Dental Team

Total New Patient Experience: 5 Star Customer Service		LeeAnn Shipowick is a motivator of people who excels in creating enthusiasm for dentistry. Her areas of expertise in dentistry include team communication, increasing case acceptance and creating income powerhouses in the dental hygiene departments, In addition to practice coaching and consulting, LeeAnn lectures internationally as well as across North America. More about LeeAnn >> Registration & Information Melanie McGlynn Continuing Education Coordinator melanie@learndental.com 1-888-239-9908 ADEI Advanced Dental Education Institute 1150 Blair Road, 2nd Floor Burlington, Ontario L7M 3T4 Phone: (905) 336-3662 Fax: (905) 336-3712
Presented by: LeeAnn Shipowick Program Objective: To provide your patients with the communication and education they need to make informed decisions about their dental care as well as to grow your practice with new patients thorugh marketing and referrals. Program Topics: The total new patient experience: Gaining the confidence and trust of your new patients. How to WOW: Office culture, image and 5 star customer service! Team and patient communication: From phone call to financial check out. New patient numbers: How to sustain or grow your practice - what's right for you. New patient marketing: Getting the type of patients you want. Patient giveaways? Yes or no? External marketing ideas: Websites, Yellow Pages, patient portfolios Program Audience: Dentists, Practice Administrators, Business Team
Date: June 2, 2011 - Toronto Location: Four Points by Sheraton Toronto Airport, 6257 Airport Road, Mississauga, Ontario Time: 9 am - 4 pm Speaker: LeeAnn Shipowick Fee: $425 per attendee What to bring to ADEI programs The ADEI provides each registrant with a workbook and/or handouts for our programs. Please bring writing implements for note taking. CE Credits Advanced Dental Education Institute (ADEI) is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 12/1/2009 to 11/30/2012. CE Credits (6 hours) are available. Cancellation Policy: Cancellations 21 days prior to the seminar date are subject to a 20% administration fee (no exceptions). Cancellations less than 14 days prior to the seminar date are subject to a 50% administration fee (no exceptions). Refunds will not be issued for non-attendance.