ADEI Continuing Education Programs for the Dental Team

Office Management (Level I)		2010 Speakers LeeAnn Shipowick represents the "new wave of dental hygiene" with her unique ideas for promoting total body health in the hygiene department. LeeAnn also specializes in design, image and leadership. More about LeeAnn >> Anita Jupp has helped thousands of dental professionals to reach their practice goals. She has lectured worldwide and specializes in communication and organization of business systems. More about Anita >> Registration & Information Melanie McGlynn Continuing Education Coordinator melanie@learndental.com 1-888-239-9908 ADEI Advanced Dental Education Institute 1150 Blair Road, 2nd Floor Burlington, Ontario L7M 3T4 Phone: (905) 336-3662 Fax: (905) 336-3712 CE Credits CE Credits (6 hours) are available. We provide a verification notice for each program. Cancellation Policy: Cancellations 21 days prior to the seminar date are subject to a 20% administration fee (no exceptions). Cancellations less than 14 days prior to the seminar date are subject to a 50% administration fee (no exceptions). Refunds will not be issued for non-attendance.
Presented by: LeeAnn Shipowick Program Objective: To provide dentists and their administrative team with the knowledge to create a consistent standard of patient care and a positive business relationship and to coach the administrative team to be proactive in practice development projects. Program Topics: Creating a clear vision of the practice; setting goals and defining the steps to reach those goals. Building an ACE team: The importance of hiring and training your ideal team Patient service: How to WOW! Consistent communication skills and patient education to improve case acceptance Is your hygiene department profitable and providing consistent standard of care? Monitoring progress and production in all the areas of the practice Using process and protocol in practice systems Proactive project management Marketing tips for the practice Program Audience: Dentists, Practice Administrators, Business Team
Date: April 30, 2010 - Calgary Location: Hilton Garden Inn Calgary Airport 2335 Pegasus Road, N.E., Calgary, Alberta Time: 9 am - 4 pm Speaker: LeeAnn Shipowick Fee: $395 per attendee

Building a powerful Dental Hygiene department: Ride the wave of total body health!
Presented by: LeeAnn Shipowick, B.Sc., RDH Program Objective: To help dental teams build a top quality Dental Hygiene and Periodontal program that promotes total body wellness and top-notch patient care while maximizing revenue for the practice. Program Topics: Consistency in Practice: Do you need a periodontal program? Do you have standard of care? Communication: How words have the power to eliminate, "It's just a check up" and "I only want it if it's covered by my insurance" attitudes. Patient Care: Educating patients about risk factors and systemic disease - the healthy mouth / healthy body connection. Empowering Patients: Shifting the responsibility onto our patients to own their periodontal condition and their oral health. Using the "healthy mouth / healthy body" concept to increase case acceptance and patient compliance in treatment Create an ideal hygiene department to increase your revenue stream. Practical tips to increase efficiency, productivity and job satisfaction while decreasing stress. Program Audience: For Dentists, and Dental Hygienists
Date: May 28, 2010 - Toronto Location: Four Points by Sheraton Toronto Airport 6257 Airport Road, Mississauga, Ontario Time: 9 am - 4 pm Speaker: LeeAnn Shipowick Fee: $395 per attendee

Perfecting your Business Systems: 10 Ways to Eliminate Lost Revenue
Presented by: Anita Jupp Program Objective: To enable the business team to become more proactive while helping the practice increase both production and efficiency through the business department. Program Topics: Successful & effective templates for your business systems Learn effective collection methods so you don’t have any collections The importance of documentation Eliminate lost revenue within the recall system & schedule Dealing with insurance frustrations Program Audience: For Dentists, Clinical Team, Business Team
Date: Sept 17, 2010 - Toronto Toronto Location: Four Points by Sheraton Toronto Airport 6257 Airport Road, Mississauga, Ontario Time: 9 am - 4 pm Speaker: Anita Jupp Fee: $395 per attendee

The Keys to Case Acceptance: Total Team Success
Presented by: LeeAnn Shipowick, B.Sc., RDH Program Objective: To create strong patient relationships, increase patient education and case acceptance levels in practice. This program promotes positive patient care and increased revenue. Program Topics: Team communication, guidelines and accountability Tracking treatment: Where are you losing money? Training your entire team to "talk dentistry" and educate patients Why patients say no to treatment Maximize Case acceptance: They need it , but do they want it? Sharpen your presentation skills Documentation: protecting your practice Follow-up to maximize case acceptance Program Audience: For Dentists, Clinical Team and Business Team
Date: Oct 15, 2010 - Calgary Location: Hilton Garden Inn Calgary Airport 2335 Pegasus Road, N.E., Calgary, Alberta Time: 9 am - 4 pm Speaker: LeeAnn Shipowick Fee: $395 per attendee

The Exceptional Treatment Coordinator
Presented by: Anita Jupp Program Objective: To help the dental practice provide top quality patient care through positive communication, efficient business systems and excellent patient education as well as increase needed case acceptance levels. Program Topics: Provide the ultimate new patient experience The no-stress schedule: Become a believer Proven techniques for case acceptance Sharpen your presentation skills and improve productivity Setting case acceptance and financial goals Internal marketing: 25 great cost effective ideas Program Audience: For Dentists, Clinical Team, Business Team
Date: April 16, 2010 - Toronto Date: Oct 22, 2010 - Toronto Toronto Location: Four Points by Sheraton Toronto Airport 6257 Airport Road, Mississauga, Ontario Time: 9 am - 4 pm Speaker: Anita Jupp Fee: $395 per attendee

Advanced Dental Practice Management (Level II)
Presented by: Anita Jupp Program Objective: To help dentists and their administrative team to create a positive, productive and efficient business model that benefits both patient and practice; to encourage positive communication between team members as well as patients. Program Topics: Monitoring practice finances and monitoring cash flow Controlling expenses and overhead Working with a practice budget Utilizing the computer to the maximum to benefit patients and practice Computer practice and statistical analysis to eliminate loss revenue Empower your team to talk confidently with patients Communicating with difficult people and avoiding conflict Program Audience: Dentists, Practice Administrators, Business Team
Date: Nov 12, 2010 - Toronto Location: Four Points by Sheraton Toronto Airport 6257 Airport Road, Mississauga, Ontario Time: 9 am - 4 pm Speaker: Anita Jupp Fee: $395 per attendee

CE Credits are available. We provide certificates for each program.