Practice Management Article
The Three Cs: Consistency, Communication & Care
LeeAnn Shipowick
Earlier this Spring, Anita Jupp and I gave our case acceptance course in Calgary. We had a really wonderful group there who came with expectations to learn and to get better at what they do. We had a mix of people; those who were new to dentistry and others who had been in the field for quite some time. Each of them were there anticipating something tangible to take away that would improve what they do and how they do it. It occurred to me how much we invest in our work place with our time. What is it that sets us apart from being good to being great? Well I would say that it's the three C's: Consistency, Communication, and Care.
Consistency: We have to use systems, checklists, and follow protocols all the time, not just some of the time. It's not good enough to do these tasks only when you have the time. For example, if the dentist has set x-ray and intraoral camera picture protocols, then we need to follow them all of the time, not just sometimes. How would we feel if the dentist only paid us when he had the time to write our paycheques? We wouldn't stand for it yet we sometimes settle for inconsistency and let ourselves off the hook using, "I didn't have enough time" as an excuse. What if the business team put data in the computer only some of the time? It would be disastrous! It is also disastrous in a business to allow patients' convenience to affect our collections policy. Protocol must be that we collect payment from patients at the time of their appointment. Consistency is the key to successful business systems. It is imperative that every team member takes the time to do all of their tasks - all of the time. Take the time and be consistent!
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Ontario Dental Association Conference
May 13 - 15, 2010
Please drop by our booth and say hello to LeeAnn Shipowick, Anita Jupp and Melanie McGlynn. We're in Booth #510. Enter in our ADEI contests while you're there. And of course, we're happy to answer your practice management questions as time permits.
Go for the Gold! Vision, Expertise, Profitability
Increasing Practice Revenues: Vancouver BC
June 4, 2010
Our 2010 Extravaganza program will help you and your dental team to increase case acceptance and practice revenues. Go for the Gold and join us for a day of learning and networking with some of North America’s top dental speakers. This program is for the entire dental team!
- The Hygiene Department as an Income Powerhouse
- Teamwork and Communication to Build your Practice
- Integration of Botox Cosmetic into the General and Aesthetic Dental Practice
- Diode Laser Therapy
- Achieving Esthetics in Implant Therapy
June 4, 2010 in Vancouver, BC
8:30 am - 5:00 pm
$495 CDN per person
CE Credits are available
Event Details: Seminar Information or call us at 1-888-239-9908
5 Minute Online Practice Analysis
How does your practice do?
The 5 Minute Online Practice Analysis is based on your responses to a series of multiple choice questions. The questions are focused on system efficiency in a dental practice as well as questions related to production, staffing and marketing programs. The assessment is anonymous though we do store results for statistical purposes only.
Disclaimer: This is a computer script, not a personal consultation so please keep that in mind as you view your assessment results.
Instructions
- Please choose one answer for each question.
- Please answer every question. Do not skip questions.
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Product Specials!
For April & May 2010
Audio & Data CD Products
Regular $100.00 CDN each
April & May 2010 only:
$75.00 CDN each + S&H
Regular $70.00 CDN each
April & May 2010 only:
$45.00 CDN each + S&H
For April & May 2010, we're featuring our line-up of Audio and Data CDs Practice Management Learning Tools: CDs & DVDs. Comprehensive learning tools that focus on the core business and communication systems of a busy dental practice. A valuable addition to your Practice Management Library.
- ACE Team: The Ultimate Staffing Guide
Regular $100, now $75
- CD: Marketing in Dentistry, Patient Portfolios & Brochures
Regular $100, now $75
- CD: Collections & Insurance in Dentistry
Regular $100, now $75
- CDs: The Treatment Coordinator
Regular $70, now $45
- CD: Patient Follow-Up Letters
Regular $70, now $45
- CDs: A Profitable Dental Hygiene Practice
Regular $70, now $45
Order Now! >>
Office Management (Level I)
April 30, 2010 Calgary
Dental Reception Program
May 25-27, 2010 Toronto
Building a powerful Dental Hygiene department: Ride the wave of total body health!
May 28, 2010 Toronto
Dental Business BOOT CAMP!
June 10-11, 2009 Toronto
Boot Camp!
Perfecting your Business Systems: 10 Ways to Eliminate Lost Revenue
Sept 17, 2010 Toronto
The Keys to Case Acceptance: Total Team Success
Oct 15, 2010 Calgary
The Exceptional Treatment Coordinator
Apr 16, 2010 Toronto
Oct 22, 2010 Toronto
Advanced Dental Practice Management (Level II)
Nov 12, 2010 - Toronto
More Info: Team Programs 2010
ADEI Advanced Dental
Education Institute
1150 Blair Road, 2nd Floor
Burlington, Ontario L7M 3T4
Tollfree: 1-888-239-9908
Phone: (905) 336-3662
Fax: (905) 336-3712
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