February 2008
The Importance Of An Office Policy Manual
Practice Management Article:
By Nancy McNutt
After being invited into numerous dental practices, I am surprised at the number of offices that do not have an office policy manual. I look at the difficulties that many offices face and know that had the office taken the time to create a policy manual, many of the issues would not have happened in the first place. The key word here, being 'time'. Every dentist wants a policy manual as do the team and patients but no one has the time to sit down and create one. The best way to create a manual would be to have a team meeting dedicated solely to the purpose of setting the rules. How does an office policy manual help the team, the dentist, or the patients?
Let's look at the negatives. NONE
Let's look at the positives.
Often the business team does not know their limits on making financial arrangements with patients. Can I extend a payment plan to the patient? Do we allow monthly payments? How far out can I extend a payment plan? I have worked with dental offices that when I present the team with a simple questionnaire about the practice rules, one would think they were receiving the responses from 5 different practices! The dentist is under the costly misunderstanding that "My team knows what to do". Often they are shocked when presented with the results of my questionnaires.
Read the full article... >>
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NEW Dates & Locations for 2008
May 15 - 17, 2008 in Toronto
May 22 - 24, 2008 in Halifax
June 12 - 14, 2008 in Richmond BC
The Dental Business BOOT CAMP is here! Take responsibility for the success of your practice and get your front lines trained! Our Dental Business Boot Camp will teach your business team to be pro-active, always thinking two steps ahead.
Being busy at the front desk doesn't always translate into revenue and profit. The more organized you are at the business desk, the more productive your office. Sometimes front desk teams just do what they can without knowing how to be more efficient. We're going to help you eliminate lost revenue and frustration by training your business team to be the very best.
This program is for the business team and office managers to learn how to train their team and for dentists who need to know how to run their dental practice more efficiently.
- Importance of notations for increased communication techniques
- Dealing with the tough customer
- How to book treatment now, when it's needed... and not waiting on insurance responses
- Tracking estimates: Learn insurance rules and about the Alternate Benefits Clause
- Payment today! For assignment and non-assignment offices
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Determined to Succeed
March 28, 2008 in Toronto, Ontario
Presented by Anita Jupp
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- Juggling finances - Tips and tricks from the experienced
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Product Special!
For February 2008
Data CD
Ultimate Staffing Guide
Regular $100.00 CDN
December Orders only:
$75.00 Cdn + S&H
For February, we're featuring our new Ultimate Staffing Guide.
Includes a Data CD and an Audio CD. The Data CD contains a complete office policies manual which can be edited to suit your needs. Also included are interview forms, job descriptions, staff evaluation forms, sample warning letters and much more. New information and updated for 2007!
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NEW Programs for 2008!
Dental Business BOOT CAMP!
May 15-17, 2008 - Toronto
May 22-24, 2008 - Halifax
June 12-14, 2008 - Richmond, BC
The Ideal Office Manager
March 14, 2008 - Toronto
Protect Your Practice from Fraud and Lost Revenue
May 16, 2008 - Toronto
Building an ACE Team
April 18, 2008 - Toronto
March 14, 2008 - Calgary
The Exceptional Treatment Coordinator
March 28, 2008 - Toronto NEW DATE
May 18, 2008 - Calgary
The New Wave of Dental Hygiene
May 16, 2008 - Toronto
May 23, 2008 - Halifax
Dental Reception Training Program
March 26-28, 2008 - Toronto
Private presentation sessions by our ADEI instructors are now available at a location of your choice. You can have us in to your office or organize a session at a local meeting room in combination with another practice or a group of practices. The ADEI’s practice management programs are designed for the entire team. The workshops focus on improving system efficiency, increasing revenues and encouraging team participation in the practice building process. Our in-office fees are comparable to registering an entire team for an out of office program and there is significant cost savings with additional participants.
ADEI Advanced Dental
Education Institute
1150 Blair Road, 2nd Floor
Burlington, Ontario L7M 3T4
Tollfree: 1-888-239-9908
Phone: (905) 336-3662
Fax: (905) 336-3712
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