Dental Practice Management
Tip of the Week
Care: Who Cares?
LeeAnn Shipowick
I couldn't sleep tonight so at 2 am, I am up writing. Sometimes my thoughts come to me in the crazed moments of insomnia. I was lying next to my daughter of 20 years young and listening to her disappointment and hurt from a boy that she cares for but his actions of late haven't displayed that his feelings matched hers. She wanted him to care and see his actions match his words. She wants to feel cared for, not just receive lip service. Lip service is something we are all guilty of at times. We say, with good intentions of course, how much we care but really caring and continuing to care is affected by many things. First, how we feel about ourselves and, second, how we feel about our environment, and then, lastly, how we see the future.
We can't truly care if we don't feel good about ourselves because when we feel poorly about ourselves, we start to spiral and soon all we can think about is ourselves and how miserable, poor, fat, skinny, over-worked, under-challenged, lonely, etc. So, first we must take a good hard look at ourselves and ask, "What is it that I need to do to feel good so I can contribute and bring my best to this environment?" The answer is simple. Things like self-care, enough sleep, exercise, getting up early enough so you can be prepared and start the day off right. When we do this, we are taking care of ourselves. We care enough to care for ourselves which makes us feel positive and contributes to the synergy and excellence we all strive for in the workplace.
Where we work and how we feel about where we work is important. Do we respect and like those around us? Our employer, our teammates? Can we count on them to truly care, too? How we see our future? I have to say that I have struggled with those questions. "Am I doing or being enough now to ensure a successful future?" "Do I see hope and possibilities?" On a bad day, those thoughts can be upsetting because as we need to plan for the future, the future comes quickly. So how can we have our present be the best? What does that look like or feel like and, mostly, do we still care?
Who cares? We need to make sure we surround ourselves with people who care; care about themselves in how they present and talk and show up. Sometimes, it's about giving the extra, even when you're not "on the clock" yet or coming to work with a great idea or an inspirational story or remembering the kindness and care of a co-worker and bringing it up at the morning meeting. We have to feel positive about who and where we work; you can't fake that. Respect and accountability to each other go a long way on the care chart.
Who cares? I do, you do. So when you feel yourself go to that place of dissatisfaction, pause, reflect and bring your best today because sometimes you just have to keep plugging along and going through the motions until it becomes who you are and what you do. What I wish for us all is to truly care and to not stop caring. I care about your success, your challenges, your ideas and who and what you want to be in this world. So don't stop thinking about tomorrow. Remember to care now and continue to bring "care" to your future and, yes, as Fleetwood Mac would say, "Don't stop thinking about tomorrow!"
Your Coach,
LeeAnn Shipowick, ADEI
Come for one day or come for two days!
Presented by LeeAnn Shipowick
June 9-10, 2011, 9:00 am - 4:00 pm
Toronto ON
Join LeeAnn Shipowick for a comprehensive two day program that will transform (upwards!) your case acceptance levels. On day one, we'll cover Case Acceptance. When comprehensive case acceptance levels rise, so do practice revenues. This program will help you and your team to develop the communication skills needed for professional and educational presentations to patients. Our second day, focused on the New Patient Experience will help you to provide your patients with the communication and education they need to make informed decisions about their dental care as well as to grow your practice with new patients thorugh marketing and referrals.
Additional Program Information: Case Acceptance Bootcamp and New Patient Experience!
To register, please call Melanie McGlynn 1-888-239-9908
5 Minute Online Practice Analysis
How does your practice do?
The 5 Minute Online Practice Analysis is based on your responses to a series of multiple choice questions. The questions are focused on system efficiency in a dental practice as well as questions related to production, staffing and marketing programs. The assessment is anonymous though we do store results for statistical purposes only.
Disclaimer: This is a computer script, not a personal consultation so please keep that in mind as you view your assessment results.
Instructions
- Please choose one answer for each question.
- Please answer every question. Do not skip questions.
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This informative and in-depth communication Audio CD deals with a variety of communication issues, from verbal to written communication as well as focusing on a diverse range of daily interactive situations with patients, staff and Dentists.
Also included is our book, The Right Words are Worth a Thousand Smiles: Survival Handbook of Dental Quotes. The Survival Handbook of Dental Quotes is a communication lifesaver for dental professionals.The Survival Handbook can help guide your team through numerous ‘problem communication moments’ with patients and co-workers. You’ll find the handbook packed with useful quotes to help you through any situation from explaining dental benefits to handling cancellations to helping increase case acceptance. The Survival Handbook of Dental Quotes is a great addition to any dental practice library and it won’t stay on the shelf long!
Private presentation sessions by our ADEI instructors are now available at a location of your choice. You can have us in to your office or organize a session at a local meeting room in combination with another practice or a group of practices. The ADEI's practice management programs are designed for the entire team. The workshops focus on improving system efficiency, increasing revenues and encouraging team participation in the practice building process. Our in-office fees are comparable to registering an entire team for an out of office program and there is significant cost savings with additional participants.
ADEI Advanced Dental
Education Institute
1150 Blair Road, 2nd Floor
Burlington, Ontario L7M 3T4
Tollfree: 1-888-239-9908
Phone: (905) 336-3662
Fax: (905) 336-3712
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