October 2008
Practice Building Article
Are You Afraid of Your Staff?
By Anita Jupp
Yes, this is a strange topic but it amazes me how often this fear of staff occurs in a dental office. This fear can take many forms including a simple hesitation to cross the staff member or ask them to do tasks because of their outspoken manner. It can also include an unwillingness to regulate the offending staff member for fear of their belligerent reaction or perhaps it's panic that the offending staff member is so indispensible that they should not be bothered too much in case they quit. Sometimes this fear of staff can result in a reluctance to even go to work. It's normal to feel apprehension if there is conflict in the practice but as the dentist, you are the leader and you are the one who is responsible for setting the tone and the policies in practice. Leadership abilities and strong communication skills need to be worked on and developed, just like any other skills.
Read the full article... >>
Programs to help you run your practice:
FREE Patient Letter
Watch for our update and new Data CDs
Coming later this Fall, 2008
ADEI Letter: Patient Always Cancels PDF format 66kb
How to deal with patients who cancel too many appointments in a row.
We're very excited about our upcoming dental management products! We've been working all summer to update and renew some of our best selling data CDs filled with forms and letters for the busy practice. We cover everything on our valuable product line from insurance to collections to treatment letters to purging files. Every dental topic is covered on one of our CDs. Check our website later this Fall for new product details and valuable saving offers!
Building Your Practice
Increasing your Revenue
Dental Practice Consulting
With our ADEI Dental Experts
Anita Jupp, Nancy McNutt & LeeAnn Shipowick
A New WAVE of Dental Practice Consulting! Building a successful and profitable practice is not an overnight endeavour. At the ADEI, we know it takes time to create a dream practice. Our consultants will work with you and your team to build your practice over the course of 12 months. We specialize in creating custom solutions for each practice with proactive, positive planning and we are there to help you each step of the way. We have over 20 years of experience in creating profitable business strategies for our clients.
At the ADEI, you're drawing on a wealth of experience in dentistry, business and marketing. Our expert practice coaches are proven practice builders who know what it takes to run a profitable dental practice. We get the best out of people by fostering a collaborative, knowledgeable environment for our team and our clients.
Fill out our inquiry form to book your appointment or to speak with Anita Jupp about our services or view details on our Platinum Plus Development Program.
Ski Whistler Dental Program - Winter 2009
Join us on the slopes!
Anita Jupp & LeeAnn Shipowick
Feb 28 - Mar 1, 2009
Sundial Boutique Hotel
Whistler, BC
>> Ski & Learn in Whistler!
Fun in the Sun 2009!
Team Learning: Mediterranean Enchantment 10 day Cruise
Anita Jupp & LeeAnn Shipowick
MS Noordam
Holland America Cruises
September 16-26, 2009
>> Mediterranean Enchantment Cruise
Fun in the Sun 2009!
Team Dental Cruise! Fun in the Sun!
Anita Jupp & LeeAnn Shipowick
Western Caribbean Cruise 7 days
Ruby Princess, Princess Cruises
March 14-21, 2009
>> Team Caribbean Cruise
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Product Special!
For October 2008
The Communication Package
Regular $100.00 CDN
October Orders only:
$65.00 Cdn + S&H
For October 2008, we're featuring our new Communication Package. This informative and in-depth communication Audio CD deals with a variety of communication issues, from verbal to written communication as well as focusing on a diverse range of daily interactive situations with patients, staff and Dentists. Also included is our latest book, The Right Words are Worth a Thousand Smiles: Survival Handbook of Dental Quotes. The Survival Handbook of Dental Quotes is a communication lifesaver for dental professionals.
Order Now! >>
NEW Programs for Fall 2008!
Dental Business BOOT CAMP!
Calgary Nov. 27-28, 2008
Toronto Feb. 5-6, 2009
The Ideal Office Manager
Calgary Sept 26, 2008
Toronto Oct 24, 2009
Say it Right the First Time!
Toronto Oct 17, 2008
Building an ACE Team: Accountable, Collaborative & Engaged
Calgary Nov 7, 2008
Toronto Jan 30, 2009
The New Wave of Dental Hygiene
Toronto Oct 24, 2008
Calgary Nov 28, 2008
Treatment Coordinator, Do you have the Position but not the Title?
Toronto Sept 26, 2008
Calgary Jan 23, 2009
The Exceptional Treatment Coordinator
Toronto Nov 21, 2008
Private presentation sessions by our ADEI instructors are now available at a location of your choice. You can have us in to your office or organize a session at a local meeting room in combination with another practice or a group of practices. The ADEI’s practice management programs are designed for the entire team. The workshops focus on improving system efficiency, increasing revenues and encouraging team participation in the practice building process. Our in-office fees are comparable to registering an entire team for an out of office program and there is significant cost savings with additional participants.
ADEI Advanced Dental
Education Institute
1150 Blair Road, 2nd Floor
Burlington, Ontario L7M 3T4
Tollfree: 1-888-239-9908
Phone: (905) 336-3662
Fax: (905) 336-3712
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