You must have set office policies to deal with habitually late patients. If you have set policies and enforce those policies, you will greatly reduce the number of late patients.
If a patient is moderately late for a long appointment, perform whatever treatment you are able to in the time remaining. It must be explained to the patient that treatment cannot be completed due to their lateness. You simply cannot keep other patient waiting who showed up on time for their appointment.
If the patient show up halfway through their scheduled appointment time, you should reschedule in all fairness to other patients and to staff members who will have to stay behind to catch up on appointments.
Be firm with late patients. You must inform them that their habit of showing up late is detrimental to your practice by keeping other patients waiting.
Valuable tools for your dental team!
This informative and in-depth communication Audio CD deals with a variety of communication issues, from verbal to written communication as well as focusing on a diverse range of daily interactive situations with patients, staff and Dentists. Also included is our latest book, The Right Words are Worth a Thousand Smiles: Survival Handbook of Dental Quotes. The Survival Handbook of Dental Quotes is a communication lifesaver for dental professionals.
Sale Price: $75 CDN
(Regular $100)
Contact us today for information! a s k @learndental.com or 1.888.239.9908
© 2011 Copyright. All Rights Reserved. ADEI.
Burlington, Ontario Call us Tollfree at 1-888-239-9908
Visit us online at www.learndental.com