Telephone Tips In dentistry, we need to realize the absolute importance of the telephone - if it doesn't ring, we don't have any business. If it is not answered effectively, it is a reflection on our business. Take your telephone seriously, it is your lifeline to survival in business. Every person who calls in is a potential patient - or a valued patient! Be alert when answering the telephone. Put a smile into your voice and always be pleasant. Greet the caller warmly and use their name in your conversation. Always speak in a professional and clear manner. Listen to patient concerns, needs and questions. Always ask for correct spelling and pronunciation of names. Answer the telephone within 3 rings. Be pleasant when putting people on hold. Try not to sound too busy or irritated (even if you are!). Document your clinical or financial conversations for later referral. Always repeat phone numbers and names for messages. Friendly, professional, knowledgable. Always strive for excellent telephone communication skills. Contact us for information on our practice management consulting services: a s k @learndental.com		HOW to WOW! Case Acceptance & New Patient Experience June 9-10, 2011 in Toronto ON Presented by LeeAnn Shipowick Come for one day or come for two! Program Details Our Case Acceptance Boot Camp and New Patient Experience will help you and your team to build a successful and profitable people practice. Our objective is to create strong patient relationships, increase patient education and case acceptance levels in practice. This program promotes positive patient care and increased revenue. DAY 1 Case Acceptance Maximize case acceptance: They need it but do they want it? DAY 2 New Patient Experience How to WOW: Office culture, image and 5 star customer service!
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